Privacy policy
Last updated June 2026.
1. What we collect
Your name, email, phone number, suburb, the jobs and offers you create, messages you send through the platform, reviews, and records of bookings and payments.
2. Payment information
We do not store card numbers or your bank details. Payments and payouts are processed by our payment provider, which handles card and bank data under its own security standards. Helpers complete identity and bank verification directly with the payment provider.
3. How we use your information
To operate the marketplace: matching jobs with providers, enabling messaging, processing bookings and payments, preventing fraud and sending service notifications.
4. What other users see
Customers see provider profiles, ratings and reviews. Providers see job details, and your full address only once you accept their offer. Contact details are not shown publicly.
5. Email and notifications
We send transactional emails such as new offers, booking confirmations and payment receipts. You can manage notification preferences in your settings.
6. Data across platforms
The website and mobile apps share one database, so your data is the same everywhere you log in.
7. Retention
We keep booking and payment records as required for tax and dispute purposes, and delete other personal data on request where we are not legally required to retain it.
8. Your rights
You may request access to, correction of, or deletion of your personal information by contacting us.
9. Security
Passwords are hashed, access is authenticated and authorised per account, and administrative functions are protected separately.
10. Contact
Questions about privacy can be sent to hello@athomeconcierge.com.au.